Cancellation Policy – Radiant Ridge Supply

Cancellation Policy – Radiant Ridge Supply, we aim to provide a smooth and reliable shopping experience. We understand that sometimes customers may need to cancel an order, and we have outlined our cancellation terms below to ensure clarity and fairness.

Cancellation Policy – Radiant Ridge Supply You may request to cancel your order within 24 hours of placing it, provided that your order has not yet been processed, packed, or shipped. Once an order has been processed or dispatched, it can no longer be canceled.

How to Request a Cancellation

To request a cancellation, please contact our customer support team as soon as possible with your order number and reason for cancellation. We will review your request and confirm whether the cancellation is possible based on the order status.

After Order Processing

If your order has already been processed or shipped, it cannot be canceled. In this case, you may need to wait until you receive the product and then follow our return policy if eligible.

Refunds for Canceled Orders

If your cancellation request is approved within the allowed timeframe, a full refund will be issued to your original payment method. Please allow 5–10 business days for the refund to reflect, depending on your bank or payment provider.

Exceptions

Certain items such as custom orders, clearance items, or special promotional products may not be eligible for cancellation once the order is placed.

Contact Us

If you have any questions about your order or cancellation requests, please contact our support team. We are here to help and ensure your satisfaction.