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Questions about a generator, an order, or which solution fits your needs? Our team is here to help — reach out and we'll get back fast.
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Frequently asked questions
Still need a hand? Send a message above — we usually reply within one business day.
We answer every message within one business day (Mon–Fri). For anything order-related, add your order number and we'll get straight to it.
A tracking link is emailed the moment your order ships. You can also check the status anytime from our order-tracking page.
Send us a photo and your order number and we'll arrange a replacement or refund right away — every order is covered by our warranty and satisfaction guarantee.
Not the right fit? Contact us within 30 days of delivery and we'll guide you through a return — items should be in original, resalable condition.